CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at (07) 3886 2091 or email us at sales@uniformmart.com.au

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FAQ

What is embroidery?

Embroidery is the process of decorating fabric or othermaterials with logos, symbols or writing using stitched thread. 

 

 

What is digitising?

Digitising is the process of creating a specific file type of your logo/picture that can be used for embroidery. 

Do you price match? 

Should you find a more competitive price on an product that is advertised on our website from another company, please email- sales@uniformmart.com.au the quote and we will do our best to match it and in most case even beat it.  

 

 

Can I supply my own garments?

Yes. We do offer embroidery or printing services on supplied garments.

How can I request a quote?

When viewing any product on our website click on the Quick Quote to request for an quote. We will then respond to your enquiry within 24 hours. Alternatively please contact us directly: sales@uniformmart.com.au or(07) 3886 2091

Unit Prices GST inclusive or exclusive?

All unit prices shown on the website are GST exclusive.  Further clarification email- sales@uniformamrt.com.au

What is the best way to place an order?
 

Email via- sales@uniformmart.com.au 

Phone- 07 3886 2091

Pop in Store- Unit 2/90 Wecker Road, Mansfield 4122.

 

Is there a minimum order?

Embroidery- 5 units for one logo on one style*

Screen-printing- 10 units in one logo on one style*

Unbranded Items- 5 units in one product. Different colourway and sizes is possible. 

* Based on supplied items and items bought from UniformMart

 

Further clarification email-sales@uniformmart.com.au

What file types do you accept for digitising logos for embroidery?

We accept any file type you have, however a good quality file such as- PDF, EPS, JPEG or AI works best for us. 

What are your payment options?
 

We accept payment by direct deposit, cash, eftpos or creditcard (surcharges apply).

What are your delivery options?

We can deliver anywhere within Australia using Aramex and TNT express. Freight costs will apply.

How do i pick the correct garment size?

Reasonable tolerance and variations in styles, colours, finishes, sizes and other specifications may occur.  We encourage customers to obtain physical samples of goods & services should they be concern of the sizing. Further clarification email- sales@uniformmart.com.au